• Can we trust the banks again?

    Andrew Godwin     |      February 1, 2020

    On the first anniversary of the findings of the banking Royal Commission into misconduct, what’s actually being done to restore public trust in Australia’s chastened and tarnished banking sector?

  • Four questions the banks must answer

    Mark Humphery-Jenner     |      October 17, 2019

    The ACCC has inquired into mortgage rates before, but the banks didn’t offer the Commission all the information as it needed.  The questions must be tougher this time around and the big banks owe Australians some straight answers.   

  • Penalties and a super-regulator might be the way forward for banks

    Ibrar Khan     |      February 3, 2019

    Whatever the recommendations of the banking royal commission to be made public on Monday, customers of our recalcitrant financial institutions are in for a rough ride.

  • Banking with a human face

    Diane Nazaroff     |      September 30, 2018

    Motivating bank staff to treat customers well will be a big challenge for the Royal Commission after revelations that incentive schemes encouraged staff to undertake unethical behaviour.