• Penalties and a super-regulator might be the way forward for banks

    Ibrar Khan     |      February 3, 2019

    Whatever the recommendations of the banking royal commission to be made public on Monday, customers of our recalcitrant financial institutions are in for a rough ride.

  • Banking with a human face

    Diane Nazaroff     |      September 30, 2018

    Motivating bank staff to treat customers well will be a big challenge for the Royal Commission after revelations that incentive schemes encouraged staff to undertake unethical behaviour.