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PRODUCTIVITY

Making flexibility mainstream

Elizabeth BroderickWork place flexibility is about looking for different models of success, rather than creating roles only for individuals, apparently with no extraneous caring responsibilities, who can provide a 24/7 commitment to their paid work.

The first challenge we need to tackle in order to create more flexible work practices in Australia is a couple of cliché's which are holding us back.

I realised early on, that if I was to be effective in this role I would need to tackle these clichés, and work proactively to place gender equality firmly back on the national agenda.

The first attitude we need to tackle is the notion that gender equality is somehow a battle of the sexes, an eternal tussel for supremacy rather than an attempt to create a more workable, more productive society for everyone.

The second attitude against which we need to struggle is the notion that flexible work practices are somehow a women's issue, and limit our discussions to maternity leave and looking after small children.

CRM solutions - avoid the pitfalls; reap the rewards

James Simpson's picture

For the midmarket, integrated CRM solution improves business productivity at a low total cost of ownership.

Building and maintaining strong, solid relationships with customers is essential to the success of any business. According to Adam Sarner, an analyst with Gartner who focuses on the customer relationship management (CRM) industry, obtaining a new customer is 10 times more expensive than retaining an existing one.

It's no secret that automating and integrating processes and procedures previously confined to paper and incompatible, disparate applications is proving to be a  cornerstone for effectively managing customer relationships.

Until recently though, affordable technology designed specifically to meet the customer CRM needs of midmarket businesses, was not available to these organisations. That's all changed - and for the better.

When it comes to customers, sales and service are fundamental to an organisation's success. If salespeople can't manage leads and opportunities, sales will doubtlessly be lost. And the service they do deliver is likely to be inconsistent.

How is Web 2.0 influencing and delivering e-recruitment and talent retention in Australia?

Mike GiuffridaSocial networking will soon become an essential part of the recruitment arena, according to Mike Giuffrida.

How is Web 2.0 influencing and delivering e-recruitment and talent retention in Australia?

To answer this question we need to define what Web 2.0 means. Web 2.0 is an interesting term, and particularly hard to define.

In Australia, the internet gained momentum in 1995 and 1996, firstly with Web 1.0 and now with Web 2.0. These references relate to the accessibility of the internet. For example, in the early days internet access was slow and difficult and mainly via dial-up devices. I call this Web 1.0.

Today the internet is ‘always on' and speeds have increased by five to 10 times which enables people to deliver more functions and features - and to deliver them faster.  I call this Web 2.0.

Essentially, I see the internet as a platform for delivery.

Tackling the pay differential

Tanya PlibersekThe Government's new workplace relations system promises to give women, and men, the opportunity to make their work arrangements more family-friendly.

The first Women, Management and Employment Relations Conference took place almost twenty years ago, in 1989. Since then, many conditions for women in the workplace related to management and employment for women have changed.

But too many have not.

Women's equal access, participation and experience in the labour force; pay equity and the ability to be financially independent and secure in retirement are key parts of the equation to once again position Australia as a leader on women's rights.

The Government has begun the process of accession to the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW) - the international treaty on women's human rights.

As you know, full time working women are paid about 15 per cent less than full time men. Data sources and income measures all vary but on almost every measure, women earn less than men.

The impact of this long term pay inequality is that we now have a generation of women who are retiring with, on average, less than half the savings of men.

This is a major economic problem for those individual women, but it is also a serious issue for the nation. From the moment a woman enters the workforce she is likely to earn less than her male colleagues, regardless of her career, industry or level.

Planning for the future: the need for a National Workforce Planning Strategy / where education and employment needs collide

Matthew TukakiIf we are honestly going to confront the major education and employment challenges we face today and in the next ten years, we need all the stakeholders involved.

For the last few months I have been leading the review of one of the world's largest human capital services companies. With more than a dozen business units and subsidiaries in Australia alone and locations spanning the globe, the review has touched on the pointy end of engagement with government and the public sector, labour and education policies and the rise of knowledge and intellectual property as a service component.

While conducting the review I have also had the fortune of seeing global research and data on the movement of labour, migration of skilled and unskilled workers and the dynamics involved in developing economies strengthening education infrastructures and skills training for the future.

As some of you will know I have also, in the last twelve months, spent time reviewing higher education frameworks in South Africa, Sri Lanka, Indonesia and Malaysia.

On a recent trip to South Africa I noted a move towards consolidating vocational and technical education across what we in Australia would call TAFE.

Cultural Melting Pot: Productive Diversity in the Workplace

Warren ReedScratch most Australian organisations and you'll discover a productive diversity that's too good to miss.

The most useful ideas that think tanks produce are those that are not only practical and applicable, but imbued with easy logic. Sometimes they provide a new slant on things so that existing processes can be made more efficient. Other times, they reveal hidden assets that few have identified, though they're right in front of our face.

One such example was a project undertaken nearly 15 years ago by the Committee for Economic Development of Australia (CEDA), in conjunction with the then Office of Multicultural Affairs (OMA), which was part of the Department of Prime Minister & Cabinet. Sandy Hollway, who later went on to manage the Sydney Olympics ran OMA. The project looked at ways of making business more aware of the repository of skills, talents and contacts buried inside the country's multicultural workforce.

It is not uncommon in Australia to find firms scouring the globe for new markets for their products when, say, the brother of a foreign-born employee in the HR section is looking to import that very thing into their home country.