Stephan Ludwig – Openforum https://www.openforum.com.au Open Forum offers an independent platform for Australian debate Wed, 27 Mar 2024 21:57:31 +0000 en-GB hourly 1 https://wordpress.org/?v=4.9.25 How businesses can head off social media storms https://www.openforum.com.au/how-businesses-can-head-off-social-media-storms/ Wed, 03 Mar 2021 21:48:04 +0000 https://www.openforum.com.au/?p=31977 An analysis of almost half a million online complaints suggests businesses need to respond fast with empathy and explanations to minimise the damage, but few firms understand the need for transparency.

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