• AI in the public service

    Helen Dickinson     |      June 11, 2025

    Should GenAI be rapidly rolled out to improve public service policymaking and delivery? Or is a more cautious approach needed to rebuild trust after Robodebt? Senior public servants think GenAI will boost productivity – but are worried about the risks.

  • Reforming public service leadership

    Odette Meli     |      April 14, 2024

    Australia’s public service needs a more robust system for decision-making and policy planning to navigate increasing complexities and become more resilient to change.

  • Canberra embraces AI

    Jayson Lamchek     |      January 11, 2024

    The Australian Public Service will become one of the first in the world to use AI when it trials Microsoft’s 365 Copilot software next year.

  • Plain speaking for the public service

    Christiane Gerblinger     |      September 27, 2023

    The ways public servant policy advisers articulate arguments, communicate ideas and influence decision-makers are in urgent need of reform.

  • How the Australian public service really works

    Peter McCawley     |      January 27, 2021

    Appreciating the subtle interplays of power in the Australian Public Service, and the difference in outlook between politicians and public officials, is a vital first step in getting anything done.

  • “Congestion busting” in the public service

    Peter Jennings     |      May 31, 2019

    Scott Morrison’s decision to put himself directly in charge of the public service underlines his interest in seeing more innovative policy and better delivery from an institution that’s soft pedaled on both for some time.