Shops till they drop

Retail has long been on the retreat in the nation’s state capitals, with competition from online stores, traffic congestion and residential developments, and the recovery from the COVID disaster has been slow, not least in Melbourne.

AI has its aisles on you

Whether you like it or not, retailers are using CCTV and AI analysis to track your shopping behaviour and maximise sales by changing store layouts accordingly.

The collapse of Australian retail

Retailers need to focus on the core offering of their products rather than peripherals, and adapt their business models to increasingly fickle and tech-savvy consumers.

My ongoing battle with the self-serve check out

Self-service check outs allow supermarkets to cut staff and boost profits, but they can be a headache for customers to use as something always seems to go wrong.

Brick-bait: three tricks up retailers’ sleeves to lure you back to physical shops

Department stores and clothing retailers are drawing on consumer behaviour and psychological research to compete with online shopping.